Terms & Conditions


Han Kjøbenhavn reserves the right to cancel any order prior to dispatch, should we find that the price is incorrect. In such a case, we will cancel the order and notify you by email.


Han Kjøbenhavn also does not guarantee that all items included on the webshop are in stock at the time of your order. In the unfortunate event that an item is unavailable, we will contact you as soon as possible by email.


Han Kjøbenhavn ApS

Pilestræde 30

1112 København K


(Please do not use this address for returns. You can find the return address on the Customer Service page.)

 

Returning

The customer can return orders within 14 days after receiving the order. The responsibility of the product is in the hands of the customer as soon as the customer receives it. Therefore customer assumes full responsibility for the return and condition of the product. In case of returning a damaged or defective product, Han Kjøbenhavn can deduct money from the amount you are to be refunded.

Please note that the customer pays the shipping fee when returning a product.


Payment

We accept payment of the following card types. All card payments on www.hankjobenhavn.com are via a secure SSL encrypted server from Teller. Verified by Visa / MasterCard Secure Code.

  • Dankort
  • eDankort
  • Visa
  • Visa Dankort
  • Visa Electron
  • MasterCard
  • Maestro
  • JCB

We withdraw the order amount from your chosen payment method when the items are shipped. When paying with credit/debit cards, the transaction will not be completed before your order is dispatched from our address.


Claims / Warranty

The Danish Sale of Goods Act applies to all of our customers and orders. All bought items therefore have a 2-year manufacturing warranty. Your complaint must be made within a “reasonable time” after you received your purchase and detected the defect.

 

3D secure payment

Only 3D secure transactions are accepted when paying with Non-Danish credit cards. 3D secure is a secure payment service developed by Visa to ensure that the cardholder can only make online transactions. MasterCard and JCB also use the service. It is up to the card provider (your bank) to confirm your identity when your credit/debit card is used to make purchases over the Internet. You will be required to enter a password you have previously arranged with or given by your bank. Your bank, through an encrypted and secure server, controls this password. When confirmed, the order will be processed as usual.


Prices

All displayed prices include the local VAT. For Non-EU countries 0% VAT applied.


Tax-free

We offer our customers tax-free purchases on orders from outside the EU. The VAT will be deducted automatically when you select shipping country in checkout.


Local taxes

Please note that local import duties and taxes may still apply to your international order. We have no control over these charges, and we are not able to predict what they might be. We advise you to contact your local customs office for further information. These taxes are to be paid by the customer.


Shipping

Han Kjøbenhavn delivers worldwide. Orders are sent with GLS in Denmark and Germany; DHL for the rest of the world. All packages are insured and have a tracking number so the package can be traced. When an order is sent, you will receive an e-mail containing the tracking number and estimated delivery for your package.



Complaints

It is possible to complain to the Consumer Complaints Board via www.forbrug.dk. The Consumer Complaints Board can also be found at the following address:

Danish Competition and Consumer Authority


Carl Jacobsens Vej 35

2500 Valby

+45 4171 5000

We are always looking to improve, so we would also like to hear from you. We can be contacted via service@hankjobenhavn.com.